Terms and Conditions


We guarantee that everything we sell is as described. If there is any error or misrepresentation by us, we will refund 100% of your payment

You can buy with confidence


All orders must be paid for in advance


All our items are shipped from Chiang Mai, Thailand. We try to send all items within 3 working days of receiving confirmed payment.

Occasionally, some items may take a little longer if there is a Public Holiday in Thailand

All items listed with Free Shipping are sent by Thailand Post Small Packet Airmail service, unless otherwise stated in the listing. For this service there is no insurance and no tracking and all items are sent at the Buyer's risk.

If you wish to have your order sent by Registered Airmail with Tracking - please choose that shipping option. We will supply the Tracking Number usually within 24 hours of the item being dispatched. Important - Please note this is for International Registered Post with Tracking - it is NOT for Express Post service. 

Delivery times for International Mail can vary considerably. Please allow 20-30 days for delivery to most countries - but sometimes it may be longer if there are delays by holidays or by the Postal Service or by Customs check in your country - and it may be up to 40 days or more in some cases and for some countries. 

If you think your order is late or missing - Please Contact Us . We will check the shipping details and give you an answer. We guarantee you will get a refund of your money if your item is lost or missing - but we must check the details first. We do not give a refund until 30 days or more after the date of shipping.

The Buyer is responsible for complying with any import regulations and for the payment of any customs duty or import tax

Customer Service and Feedback

All our customers are important for us. We are here to give the best possible service to you at all times - but occasionally something may go wrong.

If you do not receive your item - please contact us

If you have any other question or problem, please contact us first. We will give you an answer as soon as possible and do everything we can to answer your question or clear the problem


We accept returns within 30 days of the date of purchase. The Buyer is responsible for shipping charges.

Items must be unopened and returned with original package intact. If you need to return a product, please contact us first for authorization. Please state the item number and reason for return. We are not responsible for any items returned to us without authorization.


Naturally Thai makes no warranty of any kind, express or implied, with respect to:

  1. the operation of this site, or
  2. products, information or services displayed or sold on this site including any warranty of merchantability or fitness for a particular purpose.

Naturally Thai is providing this website and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this or its contents. 

Under no circumstances, including, but not limited to negligence, shall Naturally Thai be liable for any direct, indirect, special, incidental or consequential damages, arising out of the use, or the inability to use, the materials published on this site. We do not provide warranty and shall have no liability regarding information provided in this site regarding recommendations for supplements for any and all health purposes. As is clearly stated in our Site Disclaimer, this information is provided solely as information for our customers. They may use this information when discussing any health matter with their doctor or healthcare practitioner. 

Except as specifically stated on this site, neither Naturally Thai, nor any representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Naturally Thai's liability to you shall in no event exceed the amount of the products in dispute.

Naturally Thai is a trading name for - 

Mr Paul D E Ireland, 21 Commodore Croft, Hull, HU1 2EL, United Kingdom